HARMONY HAVENS TERMS

​​

PLEASE READ THESE HARMONY HAVEN TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS.

 

THESE TERMS INCORPORATE THE FOLLOWING HARMONY HAVEN POLICIES:

​

THE HARMONY HAVEN DISPUTE RESOLUTION POLICY, WHICH REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES RATHER THAN JURY TRIALS OR CLASS ACTIONS

​

THE HARMONY HAVEN PRIVACY POLICY

​

THE HARMONY HAVEN RETURN POLICY

​

THE HARMONY HAVEN SHIPPING, TAXES AND TITLE POLICY.

​​​

THE HARMONY HAVEN PURCHASE TERMS , WHICH APPLY IF YOU MAKE A PURCHASE FROM HARMONY HAVEN.

​

THE HARMONY HAVEN RENTAL TERMS, WHICH APPLY IF YOU RENT EQUIPMENT FROM HARMONY HAVEN .

​

BY CONTINUING TO USE THE SITE AFTER HAVING THE OPPORTUNITY TO READ THESE TERMS OF USE, YOU AGREE TO THEM; AS WELL BY MAKING ANY PURCHASE OR PAYING FOR A SERVICES; IF YOU DO NOT AGREE TO THESE TERMS OF USE, YOU MAY NOT ACCESS OR USE THIS SITE.

​

In these Terms, the terms “Harmony Haven,” “we,” “our,” and “us” refer to Harmony Haven Music Group. Unless otherwise specified in a separate written purchase agreement between you and Harmony Haven, these Terms apply to all purchases and services made through Harmony Haven. This includes, but is not limited to, transactions made in-store,or our website.

​

These Purchase Terms may not be altered, supplemented, or amended by you through any documents. Any attempt to modify, add to, or replace these Purchase Terms, or to place an order for products with additional or different terms and conditions, will be considered null and void unless expressly agreed to in a written agreement signed by both you and Harmony Haven.

​

Harmony Haven reserves the right at any time, and from time to time, to modify or discontinue, temporarily or permanently, the Site or any part thereof, with or without notice. You agree that Harmony Haven will not be liable to you or any third party for any modification, suspension, or discontinuance of the Site.

​​​

45 Day Satisfaction Guarantee - Limitations and Exceptions Apply*

Our goal is your total satisfaction.

If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within the return period and we’ll give you a full refund of the purchase price, excluding shipping and handling charges.

​

Return a Product

Items purchased in-store or online can be returned to Harmony Haven. Just bring a copy of your order confirmation email or the packing slip you received with your order. Credit will be issued immediately. If you return your product in-store, you can avoid paying return shipping charges and will not need a return authorization code. 

​

*Limitations and Exceptions to Extended Return Period

Returns of the following products must be made within 3 days of purchase – Vintage instruments.

​

The following products cannot be returned – Clearance items, items identified as non-returnable, discontinued items, Apple hardware, computers, opened software, electronic software downloads, books, CDs, videos, vinyl records, turntable cartridges, tubes, in ear buds, earplugs and in ear monitors, fog fluid, harmonicas, cleaning products, special orders -- both custom/special orders and items we don’t stock.

​

The following fees apply to Band & Orchestra returns - All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00.

​

Apple products incur a 10% restocking fee on any open box returns. Note: Apple hardware with defects in materials or workmanship, under the one-year Limited Warranty, are subject to Apple’s return policy. By using your Apple product, you are agreeing to be bound by the terms of the Apple One-Year Limited Warranty as set out on the manufacturer’s website.

​

Abuse of Return Privileges

Our return policy is in place to ensure our customers don’t get stuck with the wrong piece of gear. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.

​

License and Use of Content

Subject to these Terms of Use, Harmony Haven grants you a limited, revocable, royalty-free license (the "License") to view and access the content and materials (including User Content, as defined below) on the Site (the "Contents"). You are only permitted to make incidental copies of the Contents as a result of normal operation through a commercially available web browser and a gateway cache and proxy to access the Content from Harmony Haven’s server. You do not have any rights to use Harmony Haven’s trademarks, logos, trade dress (including the layout of the Site) or any other intellectual property, and all such items remain our exclusive property.

You may only use the Site and its Content for your own Personal Use, as defined below, and you are not permitted to transfer, assign, or utilize the Content for any other purpose or to allow anyone else to do so. "Personal Use" refers to usage that is not commercial or charitable in nature, regardless of whether it involves monetary compensation and whether it benefits you or another individual ("Personal Use"). You are expressly prohibited from using, displaying, reproducing, performing, adapting, translating, modifying, creating derivative works from, publishing, distributing, disseminating, and/or broadcasting the Content, except for your own User Content, as defined below, without our prior written consent. You may not alter, delete, or conceal any copyright or other notices.

Should Harmony Haven provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own Personal Use, provided you agree to be bound by our end-user license agreement or other applicable terms. If social media features are enabled on the Site that allow you to share information or content about the Site on social media or connect the Site with your social media account, you may use these features as enabled.

Unauthorized or prohibited use of the Content may result in civil liability, criminal prosecution, or both under federal, state, and local laws. Nothing contained herein shall be construed as granting any license or right under any copyright or other intellectual property right, except as expressly provided above.

​

Submissions

All remarks, suggestions, ideas, graphics, data, resumes, questions, or other information that you communicate to Harmony Haven through the Site, via mail (electronic or otherwise), a mobile device, or through any other means (a "Submission") will become the exclusive property of Harmony Haven, excluding User Content as defined below. Unless otherwise stated in our Privacy Policy, Harmony Haven will not treat any Submission as confidential or proprietary, and it will not be liable for the use of any ideas for its business (including, but not limited to, service or promotional ideas), nor will Harmony Haven be held responsible for any similarities that may appear in future Harmony Haven products, services, or operations. Harmony Haven will have exclusive ownership of all present and future existing rights to the Submission for any commercial or other purpose, without any compensation to you or any other party submitting the Submission. You acknowledge and agree that you are solely responsible for the material you submit, and you assume full responsibility for the Submission, including its legality, reliability, appropriateness, originality, and copyright.

​

User Content and Site Contributions

The Site may allow you to submit, share, and post content, messages, photos, or profiles ("User Content") as part of your interaction. Harmony Haven does not claim ownership of the User Content you share on the Site, but reserves certain rights to display, store, and serve this content as needed.

 

You acknowledge and agree that Harmony Haven has the right, though not the obligation, to review, monitor, and take action against any Account or User Content that in its sole judgment violates these Terms of Use, is offensive or illegal, could harm others, or is otherwise deemed inappropriate by Harmony Haven.

 

You are solely responsible for the User Content you post. By submitting User Content, you confirm that you have the right to grant Harmony Haven a perpetual, non-exclusive, fully paid, worldwide license to use, copy, display, perform, distribute, and prepare derivative works based on such User Content solely for its use on the Site. This includes the "right of publicity" and other rights necessary for Harmony Haven to use the content as described. You may revoke these permissions by deleting the User Content following the instructions on the Site. Harmony Haven may retain copies of this User Content for archival and non-commercial purposes.

 

Harmony Haven prohibits the posting of any User Content that includes:

​a. Content that is offensive, discriminatory, or promotes hatred towards any individual, group, or organization.

b. Content that harasses or advocates harassment of others.

c. Junk mail, chain letters, unsolicited mass mailings, or spamming activities.

d. Content known to be false, misleading, or promoting illegal activities or harmful behavior.

e. Material promoting illegal or unauthorized use of copyrighted works.

f. Restricted access pages or hidden content.

g. Infringement on privacy rights or unauthorized use of names or likenesses.

h. Material soliciting personal information from individuals under the age of 18.

i. Lewd, obscene, sexually suggestive, or violent content.

j. Vulgar, crude, or offensive language.

. Content providing instructional information about illegal activities.

l. Soliciting passwords or personal information for commercial purposes.

m. Unauthorized commercial activities, solicitations, or sales.

 

You must use the Site in compliance with all applicable laws and regulations.

 

Harmony Haven prohibits advertising or solicitation to other users of the Site, including offers to buy or sell products or services.

​

Registration and Account Creation

The Site may allow you to register and create an account (including via social media log-in information) ("Account") in order to access or Post (as defined below) certain content on the Site or to purchase products or services on the Site. If you create an Account, you agree to provide accurate and complete information about yourself and to maintain and update such information so it remains accurate and complete following registration. Failure to provide accurate and complete information or to update such information shall be grounds for us to suspend or terminate your Account.

You are responsible for maintaining the confidentiality of your Account log-in and password information and for any activities that occur through your Account. We are not liable for any harm caused or related to the theft or misappropriation of your Account information or your authorization of anyone else to use your Account information. You agree to immediately notify us if you become aware of or believe there is or may have been any unauthorized use of your Account or if you wish to deactivate your Account due to security concerns.

​

Limitation of Liability

This Limitation of Liability ("Limitation") applies solely to your free use of the Site and does not extend to any purchase of products or services from Harmony Haven.

Your use of the Site is entirely at your own risk. Harmony Haven’s sole obligation to you is to provide the Site "as is." Neither Harmony Haven nor any of our employees, officers, directors, agents, nor any other party involved in creating, producing, or delivering the Site shall be liable to you or any third party for your use of, or the inability to use, the Site or its Content, except in cases of (1) gross negligence, recklessness, or intentional misconduct; or (2) a violation of a consumer protection statute related to the Site.

In no event shall Harmony Haven be liable for any indirect, incidental, special, or consequential damages of any kind, including, without limitation, those resulting from loss of use or profits, whether or not Harmony Haven has been advised of the possibility of such damages, arising out of or in connection with the use of the Site. Harmony Haven’s total cumulative liability in connection with these Terms of Use and the use of the Site, whether in contract or tort or otherwise, shall not exceed $1,000. Some jurisdictions do not allow the limitation or exclusion of liability for consequential or incidental damages, so the above limitation or exclusion may not apply to you.

​

Order Acceptance

All orders—whether online, by telephone, or as preorders for limited availability products—are not binding upon Harmony Haven until we accept them. Payment must be processed by Harmony Haven before an order is considered accepted, unless otherwise agreed upon. Harmony Haven will confirm acceptance of your order through an acknowledgment email, followed by processing your payment and shipping the item(s) ordered to you, or by processing your payment in-store and providing the item(s) ordered directly to you. We retain the right to decline providing products or services to anyone.

​

Pricing Information

Given the fast-changing nature of prices, product descriptions, and availability, Harmony Haven does not guarantee the accuracy or completeness of the information provided on the Site, in stores, or in written materials. We are not responsible for any pricing, typographical, or other errors.

​

If a product purchased does not match its description on the Site, your sole remedy is to return the product unused to Harmony Haven for a full refund of the purchase price.

Prices listed in your shopping cart reflect the most recent price displayed on the product’s detail page. Due to frequent updates for sales, limited-time pricing, and discounts, the prices in your cart and on the detail page may change after you add items. Placing items in your cart does not reserve the price shown at that moment. The price is only locked in when the order is placed.

​

In the case of a pricing error, Harmony Haven will handle it as follows: (1) if an item’s correct price is lower than the stated price, we will charge the lower amount and ship the item; or (2) if the correct price is higher, we will either contact you for instructions before shipping or cancel the order and notify you of the cancellation. We apologize for any inconvenience this may cause. If you are not satisfied with your purchase due to any errors, you can return it in accordance with our Return Policy.

​

List Price or Manufacturer’s Suggested Retail Price (MSRP) references in our materials are intended for informational purposes only and are supplied by the manufacturer. Harmony Haven often sells products at prices lower than the List Price/MSRP, and sales at List Price/MSRP are not guaranteed. The List Price/MSRP may vary by product, geographic location, and store type.

​

We make every effort to update List Prices/MSRPs in our printed materials and on the Site as new information becomes available. However, manufacturers may change List Prices/MSRPs without notifying us, so for the most current information, we recommend contacting the product’s manufacturer directly.

​

List Price/MSRP may also be quoted for house or private label brands, which we frequently sell at lower prices than suggested retail. This is based on comparable name-brand products, but sales at List Price/MSRP may not have occurred.

​

Our limited-time events are designed to offer temporary discounts, but these prices may remain valid beyond the event. The value of items labeled “free with purchase” is based on their regular selling price.

​

Limited Availability Products

Harmony Haven regularly offers vintage, special limited edition, and other limited-quantity items to the public. Due to their scarcity and high demand, these items are sold strictly on a “first come, first served” basis. Placing a preorder or crediting an account does not guarantee you will receive the product—it merely places you on a waiting list for that product.

​

We make every effort to fulfill preorders in the order they are received, along with any required deposit or credit, until all available products we decide to sell, in our sole discretion, have been sold. If you have placed a preorder and we are unable to fulfill your request due to limited availability, we will promptly refund any deposit or credit on account.

​

Limited Warranty

All new products are sold with the manufacturer's limited warranty. The warranty period and service varies by manufacturer and product. The full text of any such warranty is available, free of charge, upon written request addressed to: Harmony Haven Music Group LLC, ATTN: Warranty Request, 550 E Betteravia Rd, Ste D, Santa Maria, CA 93454

​

Repair Disclaimer

We are dedicated to making the repair process as straightforward as possible for our customers. Harmony Haven offers repair services through a variety of channels, including in-store repair facilities, offsite repairs at outside service centers, and occasionally referral to a local independent repair service. However, Harmony Haven accepts no responsibility for any loss or damage to customer-owned merchandise that is not directly caused by our repair work or handling.

Customers are fully responsible for all charges incurred, including but not limited to, freight to and from the repair service center, parts, labor, local taxes, handling fees, and any surcharge/estimated fees (if applicable). Merchandise that is not picked up (and paid for) within 90 days after we notify you of completed repairs using the contact information you provided will be considered abandoned by Harmony Haven.

​

Contests, Sweepstakes, and Promotions

From time to time, Harmony Haven may offer promotions on or through the Site, including but not limited to contests and sweepstakes (each, a “Promotion”). Each Promotion may have its own set of Official Rules or other specific terms and conditions, which will be posted or made available to you. These terms will be incorporated into and form part of these Terms of Use for the duration of that Promotion. In the event of any conflict between these Terms of Use and the terms for any Promotion, the terms specific to that Promotion will prevail.

​

Privacy

This Policy applies to our collection, use, and disclosure of personal information related to:

Customers and prospective customers, including individuals who purchase our products through affiliate and other third-party retailers; Visitor to Harmony Haven; and Individuals who otherwise interact or communicate with us related to our Services.

​

Personal Information

In general, personal information includes any information that identifies, relates to, describes, or is reasonably capable of being associated, linked, or linkable with a particular individual.

​

Not Covered by this Notice

This Privacy Policy does not apply to job applicants or to Harmony Haven employees and non-employee workers, whose personal information is subject to different privacy notices.

By disclosing your personal information to us, interacting with us, or using our Services, you understand and agree that Harmony Haven may collect, use, and disclose your personal information in accordance with this Privacy Policy. If required by applicable law, we will obtain your consent to our collection, use, transfer, and disclosure of your personal information.

​

Collection of Personal Information

The personal information we collect varies depending upon the nature of the Services provided or used and our interactions with individuals.

​

Sources of Personal Information

We may collect personal information about individuals:

Directly from you: such as when you create an online account with us, make a purchase, participate in contests and promotions we offer, attend our events, or register to receive marketing and other communications from us, or contact us for customer support purposes. From third parties: such as affiliate and other third-party retailers that sell our products, public records, third-party providers of services to us (e.g., fraud detection, identity verification, and security), consumer data resellers, social networks, joint marketing partners, and affiliate companies. Related to your use of our Services: including information we collect automatically when you use our Sites, visit a Store, or interact with us, or information we derive about you and your preferences or interests based on the personal information we collect and our interactions with you.

​

Information We Collect From You

We may collect personal information from you related to:

Registration, accounts, and profiles: when you register for an account with us, we collect your name, email, and password; we may also collect additional information such as your preferences, location, and payment details. Purchases, orders, and payments: if you make a purchase, submit an order, return items, or sign up for certain Services, we collect information in order to process your payment, order, or refund, fulfill your order, including name, billing and shipping address and details, payment type, as well as credit card number or other payment account details (e.g., PayPal). Marketing, surveys, and events: if you sign up to receive news, updates, offers, and other marketing communications from us, we may collect name, contact information about your preferences. We may also collect name, age, email address, and other information when you participate in contests, sweepstakes, events or activities offered by us (collectively, "events") or submit surveys or feedback to us (collectively, "events"). Your communications and requests: when you email us, call us, or otherwise send us communications, we collect and maintain a record of your contact details, communications, and our responses. User content: if you post content or submit reviews and comments to us ("User Content"), we may maintain a record of your User Content, including the location, date, and time of submission. Mobile applications: if you use our mobile applications, we collect information on and/or through these mobile applications, which may include (with your permission) access to your location, camera, photos, and contacts, as well as permission to send you push notifications.

​

Information We Collect from Third Parties

We may collect personal information about you from third-party sources (which may be combined with other personal information we have collected about you), such as:

Third-party retailers: if you purchase our products from a third-party retailer, we receive information from that third party for order processing and fulfillment, returns and refunds processing, warranty, and related purposes, which may include name, contact information, shipping, and other order details. Social media: if you choose to link, create, or log in to your Services account with a social media service (e.g., Twitter, Facebook, Instagram, etc.), we collect your permission to access certain information from your profile with that social media service. If you post or if you engage with a separate social media service or interact with us on our page with any social media service, we may collect personal information about you related to those interactions. Other: we may obtain personal information, such as demographic information or updated contact details, from third parties; we may also collect information from public records.

​

Information We Collect or Derive About You

We may collect or derive personal information about you, your use of our Sites and Apps, visits to our Stores, or other interactions with us.

​

Sites and Apps: We and our third-party providers may use cookies, pixels, tags, log-files, and other technologies to collect information about a user from their browser or device, including, without limitation, your browser type, device type, operating system, software version, phone model, phone operating system, platform-dependent information, requested document, referring URL, date and time of your visit, clickstream data (e.g., about the pages you view, links you click and date and time stamps for your activities on our Sites) and the IP address associated with your transactions in the system. This information that we collect automatically may be linked with other personal information we have collected. For more information, see the Cookies and Tracking section below.

Stores: In addition, when you visit a Store, we may collect personal information about you automatically through CCTV footage. If you contact us by phone, we may record our calls with you for quality, training, and protection purposes and to increase our understanding of our customers and for other research and analytical purposes.

Audiovisual recordings of lessons: We record all of our lessons for the safety and protection of our students and instructors, to monitor for quality control, and to assist us in the defense of any legal claims.

Profile and Interests: we may create profiles relating to you in order to show you the content that we think you might be interested in and reach you with more relevant ads and marketing.

​

Use of Personal Information

Harmony Haven may use personal information collected from you and other information collected automatically for a variety of purposes, including, without limitation, to:

Providing support and services: including to provide our Services, operate our Sites, Apps, and online services, and interact with you in our Stores; to communicate with you about your access to and use of our Services; to respond to your inquiries; to provide troubleshooting, fulfill your orders and requests, process your payments and provide technical support; and for other customer service and support purposes.

Analyzing and improving our business: including to better understand how users access and use our Services and Sites, to evaluate and improve our Sites, Services, and business operations, and to develop new features, offerings, and services; to conduct surveys and other evaluations (such as customer satisfaction surveys); to monitor consumer interest in our products and Services; to troubleshoot problems that may arise on the Sites; to improve the accuracy of our customer database; to increase our understanding of our customer database; to increase our understanding of our customers; and for other research and analytical purposes.

Personalizing content and experiences: including to tailor content we send or display on our Sites and other Services; to offer location customization and personalized help and instructions; and to otherwise personalize your experiences. To assist in these purposes, as well as the other purposes identified in this Policy, at certain times, we create a profile relating to you in order to show you the content that we think you might be interested in and to display the content according to your preferences.

Advertising, marketing, and promotional purposes: including to reach you with more relevant ads and to evaluate, measure and improve the effectiveness of our ad campaigns; to send you newsletters, offers, or other information we think may interest you; to contact you about our Services, products, or other information we think may interest you; to identify potential new customers; and to administer promotions, sweepstakes, contests, or other special promotions.

Securing and protecting our business: including to protect and secure our business operations, assets, Services, network and information and technology resources; to investigate, prevent, detect and take action regarding fraud, unauthorized access, situations involving potential threats to the rights or safety of any person or third party, or other unauthorized activities or misconduct. With regard to audiovisual recordings of online lessons, we use the recordings for the safety and protection of students and teachers and quality monitoring purposes, and to defend any legal rights.

Defending our legal rights: including to manage and respond to actual and potential legal disputes and claims, and to otherwise establish, defend or protect our rights or interests, including in the context of anticipated or actual litigation with third parties.

Auditing, reporting, corporate governance, and internal operations: including relating to financial, tax, and accounting audits; audits and assessments of our operations, privacy, security, and financial controls, risk, and compliance with legal obligations; our general business, accounting, record keeping, and legal functions; and related to any actual or contemplated merger, acquisition, asset sale or transfer, financing, bankruptcy or restructuring of all or part of our business.

Complying with legal obligations: including to comply with the law, our legal obligations and legal process, such warrants, subpoenas, court orders, and regulatory or law enforcement requests

​

Disclosure of Personal Information

We may share or disclose the personal information we collect as follows:

Service providers: We may disclose personal information with third-party service providers who use this information to perform services for us, such as hosting providers, auditors, advisors, consultants, customer service and/or support providers.

Third parties: We may share personal information with third parties that provide advertising, campaign measurement, online and/or mobile analytics, and related services. These third parties may receive or access browsing and/or other data about your use of the Services, in order to help us better reach individuals with relevant ads and/or measure our ad campaigns, and/or to better understand how individuals interact with our Sites and Services overtime and across devices. We may also transfer and/or sell personal information we collect and/or join together with other businesses to bring selected opportunities to customers or potential customers.

Subsidiaries and affiliates: We may share your personal information with our affiliated companies (i.e., our parent company and other companies under common ownership, control, or management with us); they may use such personal information for the purposes set out in this Policy.

Legal compliance: We may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. In addition, we may share certain personal information when we believe that doing so is reasonably necessary to protect the rights, property, and safety of our company and/or others.

Business transfers: We may disclose and/or transfer personal information as part of any actual or contemplated merger, sale, transfer of assets, acquisition, financing, and/or restructuring of all or part of our business, bankruptcy, or similar event, including related to due diligence conducted prior to such event where permitted by law.

Protect our rights: We may disclose personal information where we believe it is necessary to respond to claims asserted against us, to enforce or administer our agreements and terms, for fraud prevention, risk assessment, investigation, and/or to protect the rights, property, or safety of Harmony Haven or our affiliates, clients, customers, and/or others. With regard to audiovisual recordings of online lessons, the recordings are accessible only by approved Harmony Haven employee administrators and may be shared with legal counsel to protect our rights.

​

Cookies and Analytics

We use cookies, pixels, tags, and other technologies, which may be provided by third parties, on our Sites to enable certain functionality and for security and fraud detection and prevention, as well as to collect usage information about our Sites and the emails that we send and to personalize content and provide more relevant ads and information. We may combine the information we collect via these technologies with other information, including personal information that we collect.

Cookies are alphanumeric identifiers that are transferred to your computer through your web browser for record-keeping purposes. Some cookies enable you to log in to our Sites or save certain settings and preferences, while others allow us to track usage and activities on our Sites, personalize content on our Sites, or deliver more relevant ads on our Sites and third-party sites. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The "Help" tab on the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you block cookies, however, certain features on our Sites may not be available or function properly.

Most browsers collect certain information, such as your IP address, device type, screen resolution, operating system version, and internet browser type and version. This information is gathered automatically and stored in log files.

Pixel tags and embedded scripts (aka clear GIFs and web beacons). Pixel tags are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, pixel tags are embedded invisibly on web pages. We may use these in connection with our Sites to, among other things, track the activities of users of our Services, improve ads, personalize and manage content, and gather usage information about our Sites. We may also use these in HTML emails to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

Third-Party Analytics Tools

Our Sites use automated devices and applications operated by third parties, such as Google Analytics, which use cookies and similar technologies to collect and analyze information about use of the Sites and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online resources. You can learn about Google's practices by going to www.google.com/policies/privacy/partners/, and you can opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

​

Do-Not-Track Signals

Please note that our Sites do not recognize or respond to any signal which your browser might transmit through the so-called 'Do Not Track' feature your browser might have. If you wish to disable cookies on our Services, you should not rely on any 'Do Not Track' feature your browser might have.

​

Collection of Children's Personal Information

Our Sites are not directed to children under the age of 13, and Harmony Haven does not knowingly collect or maintain personal information online from children we actually know at the time of collection are under the age of 13. Should we discover that we have collected personal information online from a child who is under 13, we will promptly delete that personal information. If you have concerns over the collection of children's personal information on the Sites, please contact us at the information provided in the Contact Us section below. Although our Sites are not directed to children under the age of 13, if your child is engaged in lessons with us and you wish to review or have deleted your child's personal information included in the recordings of those lessons, you may so request by contacting us at the location or email address set forth below under 'Contact Us.' We only use the recordings for the safety and protection of students and teachers, quality monitoring purposes, and to defend any legal rights. Recordings will not be used for marketing purposes or any other use. Only approved Harmony Haven employee administrators and our legal counsel have access to the recordings.

​

Sales and Sharing of Personal Information

The CCPA defines a "sale" as disclosing or making available to a third party personal information in exchange for monetary or other valuable consideration, and "sharing" broadly includes disclosing or making available personal information to a third party for purposes of cross-context behavioral advertising. While we do not disclose personal information to third parties in exchange for monetary compensation from such third parties, we do disclose or make available personal information to our affiliated companies, advertising networks, data analytic providers in order to receive certain services or benefits from them, such as when we allow third party tags to collect information, such as browsing history on our Sites in order to improve and measure our ad campaigns. Pursuant to the CCPA, the categories of personal information that we may "sell" or "share" include:

• Name, contact information and other identifiers

• Usage data

• Profiles and inferences

• Customer Records

• Commercial Information

We do not sell or share sensitive personal information, nor do we sell or share any personal information about individuals who we know are under sixteen (16) years old.

 

Sources of Personal Information

In general, we may collect the categories of personal information identified in the table above from the following categories of sources:

• Directly from the individual

• Advertising networks

• Data analytics providers

• Social networks

• Internet service providers

• Operating systems and platforms

• Government entities

• Public records

• Affiliate companies

• Business partners

 

Purposes of Collection, Use, and Disclosure

As described in more detail above in the Sections titled, "Use of Personal Information" and "Disclosure of Personal Information," we collect, use, disclose, and otherwise process the above personal information for the following business or commercial purposes and as otherwise directed or consented to by you:

• Services and support

• Analytics and improvement

• Customization and personalization

• Marketing and advertising

• Security and protection of rights

• General business and operational support

• Legal proceedings and obligations

 

Sensitive Personal Information

We only use and disclose sensitive personal information as reasonably necessary:

1. To perform our services requested by you.

2. To help ensure security and integrity, including to prevent, detect, and investigate security incidents.

3. To detect, prevent, and respond to malicious, fraudulent, deceptive, or illegal conduct.

4. To verify or maintain the quality and safety of our services.

5. For compliance with our legal obligations.

6. To our service providers who perform services on our behalf.

7. For purposes other than inferring characteristics about you.

We do not use or disclose your sensitive personal information other than as authorized pursuant to section 7027 of the CCPA regulations (Cal. Code. Regs. tit. 11, § 7027 (2022)).

 

Retention

We retain the personal information we collect only as reasonably necessary for the purposes described above or otherwise disclosed to you at the time of collection. For example, we will retain your account data for as long as you have an active account with us and your transactional data for as long as necessary to comply with our tax, accounting and recordkeeping obligations, to administer applicable returns, and for research, development, and safety purposes. We may retain personal information for an additional period of time as necessary to protect, defend or establish our rights, defend against potential claims, and comply with legal obligations.

 

California Residents' Rights

Under the CCPA, California residents have the following rights (subject to certain limitations):

• Opt out of sales and sharing: The right to opt-out of our sale and sharing of their personal information.

• To limit certain uses and disclosures of sensitive personal information: The right to limit our use and disclosure of sensitive personal information to those authorized by the CCPA. As noted above, Harmony Haven only uses sensitive personal information as authorized under the CCPA; thus, this right is not available to California residents.

• Deletion: The right to, at no charge, request deletion of their personal information that we have collected about them and to have such personal information deleted, except where an exemption applies.

• To know/access: The right to know what personal information we have collected about them, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about them.

• Correction: The right to correct inaccurate personal information that we maintain about them.

• Non-discrimination: The right not to be subject to discriminatory treatment for exercising their rights under the CCPA.

​

Severability

If any provision of these Terms of Use is held by a court of competent jurisdiction to be unenforceable for any reason, the remaining provisions hereof shall be unaffected and remain in full force and effect.

​

Aggregate and De-identified Data

We may de-identify information and create anonymous and aggregated data sets and reports to assess, improve and develop our business, products and services, prepare benchmarking reports on our industry and for other research, marketing and analytics purposes.

​

Indemnification

You agree to indemnify and hold Harmony Haven and its affiliates harmless from any costs, expenses, damages, losses, and liabilities that may arise due to your violation of these Terms of Use.

​

Governing Law

These Purchase Terms will be governed and interpreted according to federal law and the laws of the State of California, as those laws apply to contracts executed and to be performed entirely within California, without consideration of its conflicts of law provisions.

​

​

​

​